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Microsoft Rewards Migration FAQ

Microsoft Rewards is a loyalty programme from Microsoft that lets you earn rewards for doing the things you already do like searching the web and buying games and apps.

If you live in the United Kingdom, Xbox Live Rewards will soon become Microsoft Rewards. You'll still be rewarded for many of the things you love on Xbox, including your digital game, movie, and TV show purchases, and soon you'll also be rewarded for searching the web with Bing and shopping at retail Microsoft Store locations (where available).

No, your Xbox Live Rewards membership will automatically become a Microsoft Rewards membership in June 2018. If you are already a member of Microsoft Rewards, your Xbox Live Rewards membership will transition to your existing Microsoft Rewards membership in June 2018.

If you do not want to join Microsoft Rewards, you must opt-out of Xbox Live Rewards here by 15 June 2018. Please be aware, by participating in Microsoft Rewards, you agree to the programme Terms (as defined below) and will receive promotional emails from Microsoft Rewards, which include offers about Microsoft and partner products. Microsoft Rewards is governed by the Microsoft Services Agreement and the Microsoft Privacy Statement (collectively the “Terms”).

If you have any pending Rewards Credits in your Xbox Live Rewards account on 31 May 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your Microsoft account by the end of June. You will then have 1 year to spend that currency on digital items from the Microsoft Store.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the transition to Microsoft Rewards.

Once you opt-out, you will immediately stop earning Xbox Live Rewards Credits. Xbox Live Rewards members who choose to opt-out of the programme rather than make the transition to Microsoft Rewards will not forfeit any pending Xbox Live Rewards Credits in their account. Instead, your remaining Rewards Credits and MyVIP Gems balance will be deposited into your Microsoft account in the form of your local currency. You will then have one (1) year to spend that currency on digital items from the Microsoft Store or any other successor store.


If we are unable to make this final deposit to your Microsoft account for some reason and you have opted-out of the programme, we will follow up with you directly to fulfill your undeposited credits. You can also reach out to us on our support forum.

You’ll have until 31 May 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until 15 June 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalogue once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

Similar to Xbox Live Rewards, Microsoft Rewards will offer punch cards, surveys, and more, plus featured offers on games, movies, and TV shows, but the way you access these offers and how you’re able to use your earned points is changing. In addition, you’ll also have the opportunity to earn bonus points on your purchases in the Microsoft Store on Xbox or on Windows, or in retail Microsoft Store locations where available. Read the rest of the FAQ to learn more about other changes you can expect between Xbox Live Rewards and Microsoft Rewards.

One Microsoft Rewards point is equal to one Xbox Live Rewards Credit. Microsoft Rewards points can be redeemed whenever you want for the rewards you choose from the Microsoft Rewards catalogue, including Microsoft Store digital gift cards. Xbox Live Rewards Credits are automatically converted to your local currency every two weeks and deposited in your Microsoft account, while MyVIP Gems could be redeemed for items in the MyVIP Vault.

Yes. You can earn Microsoft Rewards points for qualifying purchases at retail Microsoft Store locations where available, as long as you provide the email address connected to your Microsoft Rewards account when making your purchase.

No. Microsoft Points were retired several years ago and are unrelated to Microsoft Rewards. Microsoft Rewards points have the same value as Xbox Live Rewards Credits.

You can redeem your points for Microsoft Store digital gift cards, Skype Credits, Xbox Live Gold memberships, sweepstakes, charitable donations, and more.

Yes. There are 2 tiers in Microsoft Rewards; Level 1 and Level 2. Click here for more information.

MyVIP Star Ranks are not part of the Microsoft Rewards programme. If you are an Xbox Live Rewards member with a MyVIP Star Rank and you transition to Microsoft Rewards, you will receive special benefits in Microsoft Rewards for a promotional period until 31 December 2018. Click here to learn more.

We don’t have any information to share right now, but Microsoft Rewards will continue to find new ways to reward members.

Yes, as long as those improvements are made before 31 May 2018.

You will no longer be able to access your Xbox Live Rewards MyChallenges, MyStats, MyAchievements tiers, or your VIP Badges after 15 June 2018.

Instead of heading to MyMissions to find your current offers, you will now visit the Microsoft Rewards account dashboard to find your active offers. New offers are added regularly, so be sure to visit often. MyCommunity will no longer be accessible after 31 May 2018.

All Xbox Live Rewards offers and missions end: the last day to earn Rewards Credits, make progress on your MyVIP Star Rank, earn your % back on purchases, earn MyVIP Gems, or unlock new MyVIP Perks31 May 2018 23:59 UTC
Last day to claim any special FREEdom Rewards tokens from the FREEdom Rewards page31 May 2018 23:59 UTC
Last day to claim any open MyVIP Perks, or redeem your unused MyVIP Gems for prizes from the MyVIP Vault15 June 2018 23:59 UTC
Last day to opt-out of Xbox Live Rewards if you don’t want to transition to Microsoft Rewards15 June 2018 23:59 UTC
Deposit of pending Xbox Live Rewards Credits into your Microsoft accountBy the end of June 2018
Xbox Live Rewards becomes Microsoft RewardsBy the end of June 2018

All current Xbox Live Rewards offers in the United Kingdom will end as of 31 May 2018 23:59 UTC. These include:

  1. Featured Monthly Offers
  2. FREEdom Rewards
  3. MyPunchcard
  4. Monthly Survey
  5. First-Time Purchase
  6. Microsoft Movies & TV Rewards
  7. MyVIP Star Rank Rewards
  8. MyVIP Gems
  9. MyVIP Perks
  10. MyVIP Vault
  11. MyChallenges

  • If you have feedback about Microsoft Rewards, please send us an email at RewardsFeedback@microsoft.com.
  • If you need any help with your account after it transitions to a Microsoft Rewards account, contact us.
  • For additional information about the transition and your Xbox Live Rewards account, you can reach out to us on our dedicated Xbox Live Rewards support forum or on Twitter @XboxLiveRewards.
  • For more information about the Microsoft Rewards programme, click here.

Before you join

Xbox Live Rewards is a loyalty programme designed for people who love Xbox. In addition to getting access to special offers and promotions that are exclusive to our members, you will also be able to earn Rewards Credits that will be converted into your local currency and deposited into your Microsoft account, where they can then be used to purchase digital items you want in the Microsoft Store.

There are two easy ways to earn Rewards Credits each month.

  • By completing ongoing 'missions', which are specific tasks that need to be completed within a set time-period. You can see the current missions on the MyMissions page.
  • By earning a MyVIP Star Rank, which gives you a % back on your monthly digital purchases in the Microsoft Store on your Xbox or on Windows.

However, your MyVIP Star Rank is just one part of our expanded MyVIP programme, which was designed to give every member the Red Carpet treatment just for their love of Xbox. As a member of Xbox Live Rewards, you will get exclusive access to MyVIP Perks and MyVIP Gems that can be traded in for amazing prizes any time you want in the MyVIP Vault. And with a ton of prizes available, there’s something for every member to enjoy with the NEW MyVIP. You can read more about our expanded MyVIP experience on the MyVIP page.

Yes. Xbox Live Rewards is sponsored by Microsoft Corporation.

Xbox Live Rewards is open to users who have an Xbox Live account, reside in Belgium, Brazil, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, the Netherlands, New Zealand, Singapore, Spain, Sweden, Taiwan, the United Kingdom or the 50 United States (including District of Columbia), and are 13 years of age or older. Users with an Xbox Live account who reside in Norway must be 18 years of age or older to be eligible. Please see Terms and Conditions for full eligibility details.

If your country of residence is not currently eligible, please check back often — we're always looking into adding new countries to the programme!

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or by getting a % back with a MyVIP Star Rank.

  • To see current missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what is new, as missions are updated frequently!
  • To learn more about your MyVIP Star Rank, which gives you a % back on the digital items you buy in the Microsoft Store, visit the MyVIP page. Once you have earned at least 1 Star, you will start earning each month based on your qualifying purchases from the previous month.

In addition to Rewards Credits, Xbox Live Rewards treats you like the star you are with a wide range of exclusive opportunities you won’t find anywhere else:
  • MyVIP Perks give you special opportunities for milestones like your birthday and Xbox Live Rewards anniversary.
  • Earn MyVIP Gems for increasing your Gamerscore, reaching a new MyAchievements tier, spending on digital content in the Microsoft Store, or even clicking on an email.
  • Trade in your gems in the MyVIP Vault for prizes we have picked just for our members.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission will not also be eligible for your % back on purchases with your MyVIP Star Rank.

You can only earn Rewards once you are an Xbox Live Rewards member. Once your membership is complete, we will begin tracking your activity and rewarding you for things like completing missions, earning MyVIP Gems, or working towards your MyVIP Star Rank by making qualifying digital purchases in the Microsoft Store. For full details on the Rewards available, please see the Terms and Conditions.

While an Xbox Live Gold membership isn't required to earn Rewards, you will get access to exclusive earning opportunities if you go Gold. However, all members can still earn Rewards Credits for completing missions, actions like taking surveys, completing punchcards, or making a % back on your digital purchases in the Microsoft Store with their MyVIP Star Rank. In addition to Rewards Credits, our expanded MyVIP experience gives you ways to earn with special prizes and opportunities picked just for our members, and no Gold membership is required to be part of the fun. You can read more on the MyVIP page.

Yes! As of 1 October 2017 you can earn MyVIP Gems for increasing your Gamerscore and for reaching a new MyAchievements tier. You can read more about this in the MyVIP section of the FAQs, or on the MyVIP page.

In addition, most of our monthly featured offers have an achievements component that can earn you Rewards Credits, and we also feature special promotions for specific games or categories that Reward for playing or completing achievements. For more information on all of our current offers, including those that allow you to earn just by playing, visit the MyMissions page.

Please create a post in our Support Forum and we will get back to you within 24 to 48 hours Monday through Friday. You can also follow us on Twitter at @XboxLiveRewards to keep up on the latest news!

Getting started

Xbox Live Rewards can only recognise paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognise you as an Xbox Live Rewards Gold member.

In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have an invoicing address on file in your account, you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.

If you have forgotten your password, simply go here click the 'forgot password' link and follow the instructions provided. Once this process is complete, go back to the Xbox Live Rewards home page to log in. For further assistance with your account, visit the Microsoft Account Sign-In Help Center.

As an Xbox Live Rewards member, you will receive a variety of emails, including registration confirmation notifications, monthly rewards programme updates, special offers and more. In general, you shouldn't receive more than two emails per month unless you have been selected for VIP Rewards or exclusive offers. Please note that you may receive an email from XboxLiveRewards@helloworld.com on behalf of Xbox for updates. If you have not already done so, make sure your spam mail filters are set to receive emails from XboxLiveRewards@helloworld.com.

Unfortunately, it is necessary to use email communications to inform members of the latest programme updates and offers, as well as to provide status updates of their accounts. All VIP Exclusives and many prizes are sent via email as well. To stop receiving emails, you will need to opt-out of the programme. You can do that by clicking here.

Getting and using Rewards Credits

Rewards Credits are a way of keeping track of the funds you earn through Xbox Live Rewards. Once you accumulate 5,000 Credits or more, they will be converted into your country's local currency and deposited into your Microsoft account. Then, you can head over to the Microsoft Store on your Xbox or on Windows to purchase your favourite digital games, TV programmes, films and much more!

1,000 Rewards Credits are equal to £0.80 GBP.

Microsoft Points officially retired several years ago. Instead, you can use money to purchase content on Xbox (see Xbox.com Points FAQ for more information). With this change, it became necessary for us to evolve the way we reward you. Instead of Microsoft Points, Xbox Live Rewards members can now earn Rewards Credits, which are converted into your country's local currency and deposited as funds directly into your Microsoft account.

Rewards Credits will be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending until a quantity of 5,000 is reached.

First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement'. MyStatement is a summary of all your rewards activity. You can view:

  • Pending Rewards Credits: Credits you have earned that have not yet been converted to your local currency and deposited into your Microsoft account
  • Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.
  • Previous Month: Activity over the past month
  • Past 6 Months: Activity over the past 6 months
  • Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

you will also receive a MyStatement email each month that shows your Rewards Credits activity summary.

Please contact us via the Support Forum so we can take a look at your account.

If you reach 1,000 Rewards Credits or more but don't have the 5,000 Credits needed to automatically trigger a deposit, a 'Request Deposit' button will appear on your MyRewards page. Click the button to request your credits, which will be deposited into your Microsoft account by the next scheduled deposit date. Check out the progress bar at the top of your MyRewards page to see your Credits progress.

Once it is within three days of a scheduled deposit, our system shows the next scheduled deposit date on MyRewards. If you have enough Credits accumulated and are expecting a deposit on a certain date but don’t see it in your account, please post on our support forum.

No. Rewards Credits will not be converted over to currency not associated with the countries eligible to participate in the programme. Your Xbox Live profile must be set to an eligible locale.

While Rewards Credits do not expire, the funds that we deposit do, so be sure to use them within a year! Once Rewards Credits have been converted to your country’s local currency and deposited into your Microsoft account, the cash value will expire within 365 days upon deposit. To view expiring deposits in your Microsoft account, go to the Billing and Account Management page. See Terms and Conditions for full details.

Some activities will display in the MyCredits progress bar and in MyStatement within two to four business days. Others, like special offers, will not show up until the offer is over. When in doubt, check the offer FAQ or the offer Terms and Conditions found in the footer of the webpage that references the offer.

Updating your account

In order to change your Microsoft account, please click here and follow the instructions. Please make sure that the Microsoft account associated with your Gamertag is current to ensure you receive your Xbox Live Rewards email offers and updates. To see which email address we have on file for you, go to https://commerce.microsoft.com, log in with the Microsoft account tied to your Gamertag, click on 'Billing Info' and select 'Edit Profile' link at the top.

Yes. Updating your Microsoft account (email) associated with your Gamertag will not impact your Xbox Live Rewards Credits deposits. However, if you do make this change, you will not be able to sign into the Xbox Live Rewards site with your old Microsoft account (email) until you take an extra step. After 72 hours, you will need to re-register for the programme with the new Microsoft account (email). After 4 days you should be able to sign in with your new Microsoft account and view your information on the MyRewards page.

We love rewarding our members for doing what they love. However, if you would like to leave the programme, you can opt-out at any time by clicking here.

To update your account information, simply follow the links and instructions provided under the My Account section of Xbox.com. Xbox Live Rewards uses your existing information so you don't need to update in two places. Since changes in profile information can take up to 2 weeks to finalise, please continue to participate while our systems are updating.

Rewards Credits are converted to the currency associated with your original country of enrolment. Any Rewards Credits already deposited are yours to keep, but changing your region will result in us being unable to deposit any Pending Credits that convert to your new region's currency.

Not to worry, though! If you would like to continue participating in Xbox Live Rewards, simply opt out of the programme and then sign back up again. Your account will start fresh and you will start earning Rewards Credits that will convert to your new currency. So, if you are planning on moving, be sure to request your Rewards Credits deposit early before you change your region.

If you have additional questions that have not been answered here, please see our Terms and Conditions for full information. After reading our terms, if you still have questions, please create a new post in our Support Forum and the Xbox Live Rewards Team will look into your enquiry and get back to you within three business days.

MyMissions

Apocalypse Rewards

This is a multi-tiered offer worth up to 10,000 Rewards Credits and 5 MyVIP Gems overall. In order to earn the entire Rewards Credits amount, you must complete all the levels of the offer. You can earn the 5 MyVIP Gems for completing any part of the offer, and this is in addition to the MyVIP Gems you earn for every £0.80 spent in the Microsoft Store. Please see Question 2 for eligible content. All actions must be completed between 1 May 2018 00:00 UTC and 31 May 2018 23:59 UTC. This offer does not apply to purchases made in the retail Microsoft Store. Please visit http://www.worldtimeserver.com or another world time database to determine local time.

  • Level 1: Search the City (UNLOCKS LEVEL 2) – Earn 4,000 Rewards Credits for spending at least £40 including VAT on eligible apocalypse-themed digital games like Fallout 4, Metro Last Light, and Crysis 3; and apocalypse-themed films and TV programmes* like, Mad Max: Fury Road, The Book of Eli, Into the Badlands, and The 100.
  • Level 2: Find a Bunker (UNLOCKED BY LEVEL 1) – Earn 4,000 Rewards Credits for completing five achievements in the game(s) you purchased as part of Level 1.
  • Level 3: Discover a Pocket of Civilisation (UNLOCKED BY COMPLETING LEVELS 1-2) – Earn 2,000 Rewards Credits for completing the entire Apocalypse Rewards journey.

Level 1: Hit the Trail
You must spend at least £40 including VAT on eligible games for Xbox One and Xbox 360. This offer does not apply to purchases made in the retail Microsoft Store. Digital Games must be purchased in the Microsoft Store on your Xbox or on Windows and be from this list of approved titles: Bioshock, BioShock 2, BioShock Infinite, BioShock: The Collection, Borderlands, Borderlands 2, Borderlands: The Handsome Collection, Borderlands: The Pre-Sequel, Crysis, Crysis 2, Crysis 3, Darksiders, Darksiders Fury's Collection - War and Death, Darksiders II, Darksiders II: Deathinitive Edition, Darksiders Warmastered Edition, Dead Rising, Dead Rising 2, DEAD RISING 2 OFF THE RECORD, DEAD RISING 2: CASE WEST, Dead Rising 3: Apocalypse Edition, Dead Rising 4, Dead Rising Triple Bundle Pack, Deadlight: Director's Cut, Dishonored, Dishonored 2, Dishonored Definitive Edition, Dishonored The Complete Collection, Dishonored: Death of the Outsider, Dishonored: Death of the Outsider Deluxe Bundle, DR2: CASE ZERO, Dying Light, Dying Light: Season Pass, Dying Light: The Following, Dying Light: The Following - Enhanced Edition, Elex, Fallout, Fallout 3, Fallout 4, Fallout: New Vegas, FUEL, Gears of War, Gears of War 2, Gears of War 3, Gears of War 4, Gears of War 4 Ultimate Edition, Gears of War Ultimate Edition Deluxe Version, Gears of War: Judgment, Gears of War: Ultimate Edition - Day One Version, Killing Floor 2, Left 4 Dead, Left 4 Dead 2, Mad Max, Metal Gear Survive, Metro, Metro 2033, Metro 2033 Redux, Metro Redux Bundle, Metro: Last Light, Metro: Last Light Redux, RAGE, Saints Row, Saints Row IV: Re-Elected, Saints Row IV: Re-Elected & Gat out of Hell, Saints Row Metro Double Pack, Saints Row: Gat out of Hell, Sheltered, Spec Ops: The Line, State of Decay, State of Decay: Year-One, State of Decay: Year-One Survival Edition, Tales from the Borderlands Complete Season, The Final Station, The Final Station Collector's Edition, The Orange Box, The Surge, The Walking Dead, The Walking Dead Collection – The Telltale Series, The Walking Dead: A New Frontier - Season Pass (Episodes 2-5), The Walking Dead: A New Frontier - The Complete Season (Episodes 1-5), The Walking Dead: Season 1 and Season 2 – Bundle, The Walking Dead: Season Two, The Walking Dead: The Complete First Season, Tom Clancy's The Division, Tom Clancy's The Division Gold Edition, Vicious Attack Llama Apocalypse, Wasteland 2: Director's Cut

Films and TV programmes must be purchased from the Microsoft Store on your Xbox or on Windows. This offer does not apply to purchases made in the retail Microsoft Store. Digital films and TV programmes must be from this list of approved titles:

  • Films 9, 2012, 10 Cloverfield Lane, 10 Cloverfield Lane + Bonus Content, 12 Monkeys, A Boy And His Dog, Armageddon, Battle for the, Planet of the Apes (1973), Beneath the Planet of the Apes (1970) , Blade Runner, Blade Runner 2049, Blade Runner 2049 + Bonus, Blade Runner: The Final Cut, Children of Men, Cloverfield, Cloverfield + Bonus Content, Cloverfield Double Feature, Conquest of the Planet of the Apes (1972), Dawn of the Planet of the Apes, Dawn of the Planet of the Apes + Bonus, Doomsday, Doomsday (2015), Doomsday (Unrated), Escape From New York, Escape from the, Planet of the Apes (1971), I am Legend, I am Legend (Alternate Ending), Independence Day, John Carpenter's Escape from L.A., Mad Max, Mad Max: Fury Road, Mad Max: Fury Road: Black & Chrome Edition, Maze Runner + Bonus, Maze Runner Double Feature, Maze Runner: The Scorch Trials + Bonus, Maze Runner: The Scorch Trials + Bonus, Oblivion, Planet of the Apes – Trilogy, Planet Of The Apes (1968), Planet of the Apes (1968) + Bonus, Planet of the Apes (2001), Planet of the Apes 9 - Movie Collection, Planet of the Apes Trilogy, Reign of Fire, Right at Your Door, Rise of the Planet of the Apes, Rise of the Planet of the Apes + Bonus, Rise of the Planet of the Apes + Dawn of the Planet of the Apes, Snowpiercer, The Book of Eli, The Colony, The Core, The Day After Tomorrow, The Divide, The Doomsday Prophecy, The Maze Runner, The Tribe, The War of the Worlds (1953), This Is the End, Turbo Kid, Wall-E, War for the Planet of the Apes, War for the Planet of the Apes + Bonus, War of the Worlds (2005), Waterworld, World War Z (Theatrical), World War Z (Unrated), World War Z (Unrated) + Cloverfield Double Feature, X-Men: Days of Future Past
  • TV programmes 12 Monkeys, Aftermath, Defiance, Desert Punk, Dominion, Doomsday Castle, Doomsday Preppers, Doomsday: 10 Ways the World Will End, Falling Skies, Fear the Walking Dead, How to Survive the End of the World, Into the Badlands, Jericho, Life After People, Outcasts, Revolution, Survivors, Terra Nova, The 100, The Colony, The Expanse, The Last Man on Earth, The Last Ship, The Leftovers, The Walking Dead, Wayward Pines, You, Me and the Apocalypse, Z Nation

This offer is open to Xbox Live Rewards members who are legal residents of Belgium, Brazil, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, the Netherlands, New Zealand, Singapore, Spain, Sweden, Taiwan, the United Kingdom or the 50 United States (including District of Columbia) who are 13 years of age or older, and residents of Norway who are 18 or older.

After you have completed an action on the list, your Rewards Credits and MyVIP Gems will appear as pending within 96 hours.

FREEdom Rewards: Other Ways to Earn

Earn up to 4,000 Rewards Credits and 4 MyVIP Gems every month by completing a variety of missions that include downloading and playing or purchasing add-on content for Free to Play game titles from the Microsoft Store. Currently FREEdom Rewards consists of two ongoing offers, which will run concurrently. These offers include:

FREE Ride:
Earn 1,000 Rewards Credits and 2 MyVIP Gems every month by playing 3 DIFFERENT digital Free to Play titles featured in the Microsoft Store for 5 hours each over the course of the month. That is a total of 15 hours of playtime total, and if you do not meet the 5-hour playtime requirement for each of the 3 games, you will not earn your Reward. You must first opt-in on the main FREEdom home page to participate in the FREE Ride offer. This offer resets on a monthly basis, with the offer period starting at 00:00 UTC on the first day of the month and ending at 23:59 UTC on the last day of the month.

One-Two-FREE Punch:
Earn 3,000 Rewards Credits and 2 MyVIP Gems per month by spending at least £4 including VAT on add-on content for THREE DIFFERENT Free to Play titles in the Microsoft Store. For more information on what qualifies as add-on content, please see Question 2. This offer resets on a monthly basis, with the offer period starting at 00:00 UTC on the first day of the month and ending at 23:59 UTC on the last day of the month. Retail Microsoft Store purchases do not apply.

Please visit http://www.worldtimeserver.com or another world time database to determine local time.

This offer is only open to add-on content for Free to Play titles purchased from the Microsoft Store. This offer does not apply to purchases made from the retail Microsoft Store. Add-on content includes, but is not limited, to gem/coin packages, additional skins, featured maps, etc. This does not include purchases made within the game, as well as purchases made using premium or earned currency.

Per our programme Terms & Conditions, if your purchase qualifies for another offer currently running at the same time, such as a limited-time promotion for another Free to Play title, your purchase will instead be counted towards that offer and you will NOT earn a Reward for both. You can read more about this here.

This offer is open to members of Xbox Live Rewards who are legal residents of Belgium, Brazil, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, the Netherlands, New Zealand, Singapore, Spain, Sweden, Taiwan, the United Kingdom or the 50 United States (including District of Columbia) who are 13 years of age or older, or residents of Norway who are 18 years of age or older.

Your Rewards Credits will appear as pending within 96 hours of completion of each specific offer.

MyChallenges

MyChallenges are a new way to earn by completing certain tasks, like having an active Xbox Live Gold subscription or pre-ordering digital games from the Microsoft Store. For every challenge you complete, you will earn a Reward of MyVIP Gems and a badge to show off your achievement on your MyRewards page.

Your progress towards MyChallenges will start tracking as of 1 October 2017.

These are the current MyChallenges available. Check back often, as we will be adding new ones on a regular basis!

Xbox Live Gold

  • Golden Child: Keep your Xbox Live Gold membership active for 3 consecutive months, earn 100 MyVIP Gems
  • Golden Age: Keep your Xbox Live Gold membership active for 6 consecutive months, earn 200 MyVIP Gems
  • Golden God: Keep your Xbox Live Gold membership active for 12 consecutive months, earn 400 MyVIP Gems

Mixer

  • In the Mix: Use the Mixer app on your Xbox for at least 30 minutes per week for 4 weeks straight, earn 10 MyVIP Gems
  • Mix Maker: Use the Mixer app on your Xbox for at least 30 minutes per week for 12 weeks straight, earn 20 MyVIP Gems
  • Pro Mix A Lot: Use the Mixer app on your Xbox for at least 30 minutes per week for 26 weeks straight, earn 30 MyVIP Gems
PLEASE NOTE: For this offer, each ‘week’ starts on Saturday and ends on Friday.

Game Pre-orders

  • Early Bird: Pre-order 3 games from the Xbox Store before their release date, earn 20 MyVIP Gems
  • Early Eagle: Pre-order 6 games from the Xbox Store before their release date, earn 40 MyVIP Gems
  • Early Dragon: Pre-order 12 games from the Xbox Store before their release date, earn 60 MyVIP Gems

Surveys

  • Prospector: Complete 3 monthly surveys in a row, earn 10 MyVIP Gems
  • Surveyor: Complete 6 monthly surveys in a row, earn 20 MyVIP Gems
  • Pollster: Complete 12 monthly surveys in a row, earn 30 MyVIP Gems

Featured Monthly Missions
This includes our featured monthly offer on the site (past examples include Xbox University and XOXO Rewards; these offers usually feature separate Rewards Credits amounts for buying select content, avatar items and completing achievements, plus an extra bonus for completing all of the steps).

  • On the Hunt: Take part in 3 of our featured monthly offers, earn 50 MyVIP Gems
  • Sharp Shooter: Take part in 6 of our featured monthly offers, earn 100 MyVIP Gems
  • Champion Collector: Take part in 12 of our featured monthly offers, earn 200 MyVIP Gems

Xbox Game Pass
Your progress towards the Xbox Game Pass MyChallenge will start tracking as of 1 November 2017.

  • Pass Go: Subscribe to Xbox Game Pass for 3 months straight, earn 100 MyVIP Gems
  • Pass Master: Subscribe to Xbox Game Pass for 6 months straight, earn 200 MyVIP Gems
  • Pass Pro: Subscribe to Xbox Game Pass for 12 months straight, earn 400 MyVIP Gems

Games with Gold
These offers consist of both downloading and playing a featured Games with Gold for at least 10 hours per month. In order to qualify, you must both download AND play the title during the time it is featured as part of the Games with Gold offerings for the month. Tracking for these MyChallenges will begin as of 1 December 2017.

  • Gold Dust: Play a featured Games with Gold title for at least 10 hours during the featured period for 3 months in a row, earn 100 MyVIP Gems
  • Golden Nugget: Play a featured Games with Gold title for at least 10 hours during the featured period for 6 months in a row, earn 200 MyVIP Gems
  • Motherlode: Play a featured Games with Gold title for at least 10 hours during the featured period for 12 months in a row, earn 400 MyVIP Gems

Once you have completed a MyChallenge, we will send you an email letting you know you have unlocked a MyVIP Perk. You will then have 60 days to claim your Reward of MyVIP Gems in the MyVIP Perks and Gems section of your MyRewards page. You will also be able to see any MyChallenges badges you have earned on the MyRewards page as well.

Microsoft Films & TV Rewards

Earn up to 10,000 Rewards Credits and 20 MyVIP Gems per month by completing a variety of missions featuring digital films and TV programmes from Microsoft Films & TV. This gem total is in addition to the 1 MyVIP Gem you earn per £1 spent (you can read more about this in the MyVIP Gems section). Please note this offer only applies to digital purchases or rentals made in the Microsoft Store on your Xbox or on Windows. Retail Microsoft Store purchases do not apply.

All offers must be completed between the 1st day of the month 00:00 UTC and the last day of the month 23:59 UTC. Please visit https://www.worldtimeserver.com or another world time database to determine local time. Currently Microsoft Films & TV Rewards consists of several ongoing offers, which will run concurrently. These offers include:

MUST WATCH
Earn 3,000 Rewards Credits and 5 MyVIP Gems by spending at least £24 including VAT on featured digital new release films and/or TV programmes in the Microsoft Store. To see the current qualifying titles, please see Question 2.

TRIPLE FEATURE
Earn 1,000 Rewards Credits and 5 MyVIP Gems by spending at least £4 including VAT on 3 separate film rentals in the Microsoft Store.

FILM MARATHON
Earn 3,000 Rewards Credits and 5 MyVIP Gems by spending at least £20 including VAT on any digital film content in the Microsoft Store. You may either rent or buy film titles, so long as your total amount spent reaches the £20 limit.

TV PROGRAMME ROMANCE
Earn 3,000 Rewards Credits and 5 MyVIP Gems per month by spending at least £20 including VAT on any digital TV content in the Microsoft Store. You may spend this on individual episodes or TV season passes, so long as your total amount spent reaches the £20 limit.

These offers only apply to digital film and/or TV purchases made in the Microsoft Store on your Xbox or on Windows. Retail Microsoft Store purchases do not apply. Please see the individual requirements for each offer below.

Normally per our programme Terms and Conditions, any purchases made that complete one offer may not count towards another offer and/or your MyVIP Star Rank % back. Microsoft Films & TV Rewards are exempt from that requirement, as you can complete them concurrently and you will receive your MyVIP Star Rank % back on your purchases as long as they meet the individual content requirements of the specific offer.

MUST WATCH
You must spend at least £24 including VAT on featured digital new release films and/or TV programmes in the Microsoft Store. Retail Microsoft Store purchases do not apply. Qualifying titles can be purchased and/or rented, but must be from the list of titles below. Please note that this list will change on a monthly basis. Title availability subject to region. Current qualifying titles include:

Films:
12 Strong, Alien: Covenant, American Assassin, Annabelle: Creation, Assassin's Creed, Atomic Blonde, Baby Driver, Batman Ninja, Baywatch, Beauty and the Beast, Blade Runner 2049, Call Me By Your Name, Cars 3, Coco, Daddy’s Home 2, Despicable Me 3, Doctor Strange, Dunkirk, Fantastic Beasts and Where to Find Them, Fate of the Furious, Fifty Shades Freed, Get Out, Ghost in the Shell, Guardians of the Galaxy Vol. 2, Insidious: The Last Key, It, Jigsaw, John Wick 2, Jumanji: Welcome to the Jungle, Justice League, Kingsman: The Golden Circle, King Arthur: Legend of the Sword, Kong: Skull Island, Lady Bird, Logan, Logan Lucky, Maze Runner: The Death Cure, Pirates of the Caribbean: Dead Men Tell No Tales, Pitch Perfect 3, Rogue One: A Star Wars Story, Rough Night, Spider-Man: Homecoming, Star Wars: The Last Jedi, Suicide Squad, The Commuter, The Dark Tower, The Emoji Movie, The Great Wall, The Hitman’s Bodyguard, The Lego Batman Movie, The LEGO Ninjago Movie, The Mummy, The Shape of Water, Thor: Ragnarok, Three Billboards Outside Ebbing, Missouri, Transformers: The Last Knight, Valerian and The City of a Thousand Planets, War for the Planet of the Apes, Wonder Woman

TV Programmes:
American Gods Season 1, American Horror Story: Cult, Animal Kingdom Season 2, Arrow Season 4, Arrow Season 5, Arrow Season 6, Arrow Season 7, Atlanta Robbin' (Atlanta S2), Ballers Season 3, Better Call Saul Season 3, Big Little Lies Season 1, Black Lightning Season 1, Black Sails Season 4, Blindspot Season 1, Breaking Bad Season 6, Brooklyn Nine-Nine Season 5, DC Legends of Tomorrow Season S3, Designated Survivor Season 1, Doctor Who Season S10, Doctor Who Season 8, Fargo Season 3, Fear the Walking Dead Season 1, Fear the Walking Dead Season 3, Fear the Walking Dead Season 4, Game of Thrones Season 6, Game of Thrones Season 7, Gotham Season 2, Gotham Season 3, Gotham Season 4, Grey's Anatomy Season 13, Homeland Season 6, Into the Badlands Season 1, Into the Badlands Season 2, iZombie Season 3, iZombie Season 4, Krypton Season 1, Legion Season 2, Lethal Weapon Season 1, Lethal Weapon Season 2, Mr. Robot Season 1, Mr. Robot Season 3, Orange is the New Black Season 1, Orphan Black Season 1, Outlander Season 2, Outlander Season 3, Peaky Blinders Season 4, Preacher Season 2, Shameless Season 7, Shannara Chronicles Season 2, Sherlock Season 3, Snowfall, South Park Season 18, South Park Season 21, Suits Season 7.5, Supergirl Season 1, Supergirl Season 2, Supergirl Season 3, The Americans Season 6, Supernatural Season 13, Supernatural Season 11, Supernatural Season 7, Taken Season 2, The 100 Season 2, The 100 Season 3, The Big Bang Theory Season 7, The Big Bang Theory Season 8, The Big Bang Theory Season 9, The Big Bang Theory Season 10, The Big Bang Theory Season 11, The Blacklist Season 1, The Blacklist Season 4, The Blacklist Season 5, The Crossing Season 1, The Expanse Season 3, The Flash Season 2, The Flash Season 3, The Flash Season 4, The Handmaid's Tale, The Last Ship Season 3, The Leftovers Season 3, The Magicians Season 3, The Originals, The Sinner, The Strain Season 3, The Vampire Diaries Season 1, The Walking Dead Season 6, The Walking Dead Season 7, The Walking Dead Season 8, The X-Files Season 11, This Is Us Season 2, Timeless Season 2, Top Gear (UK) Season 15, Vikings Season 5, Westworld Season 1

TRIPLE FEATURE
You must spend at least £4 including VAT on 3 separate digital film rentals in the Microsoft Store. Retail Microsoft Store purchases do not apply.

MOVIE MARATHON
You must spend at least £20 including VAT on any digital film content in the Microsoft Store. Retail Microsoft Store purchases do not apply. You may either rent or buy film titles, so long as your total amount spent reaches the £20 limit.

TV ROMANCE
You must spend at least £20 including VAT on any digital TV content in the Microsoft Store. Retail Microsoft Store purchases do not apply. You may spend this on individual episodes or TV season passes, so long as your total amount spent reaches the £20 limit.

This offer is open to members of Xbox Live Rewards who are legal residents of Belgium, Brazil, France, Germany, Ireland, Italy, Japan, Mexico, the Netherlands, New Zealand, Spain, Sweden, the United Kingdom, or the 50 United States (including District of Columbia) who are 13 years of age or older, or residents of Norway who are 18 years of age or older.

Your Rewards Credits and MyVIP Gems will appear as pending within 96 hours of completion of each specific offer.

MyPunchcard

MyPunchcard is part of the Xbox Live Rewards programme and is open to all members. Through MyPunchcard, Xbox Live Rewards members can get rewarded for performing a specific set of actions. Every Punchcard is linked to a specific Reward. Once a member completes all the criteria associated with an offer, they will get the Reward.

All Xbox Live Rewards members are eligible to participate in MyPunchcard. To start earning punches for completing specific actions, join Xbox Live Rewards now for free if you have not already: https://rewards.xbox.com.

Each Punchcard has a set amount of punches required to complete it. Once a specific action is completed and a punch is earned, it can take up to 2 days for it to appear on the MyRewards page. Xbox Live Rewards members are only eligible to receive a Reward once all punches have been earned and the entire Punchcard is complete. There is a limit of one Reward per completed Punchcard, unless otherwise noted.

Depending on the Punchcard offer, you will receive your Reward for completing the Punchcard after the end of the offer period or within 96 hours. Please reference the FAQ for that particular Punchcard offer for more details.

To check out the available Punchcards, log into the Xbox Live Rewards site and visit the MyMissions page. The amount of available Punchcards each month will vary. New offers could pop up at any time, so be sure to check back occasionally!

Yes. Once a Punchcard expires, no further punches will be provided for actions completed after the expiration date. Expiration dates for each Punchcard vary and are listed on the MyPunchcard page found here.

The post-tax amount of the item must meet the minimum purchase requirement for each punch for that particular Punchcard. Visit MyMissions page for more details.

MyVIP

The NEW MyVIP:

As of 1 October 2017, we have expanded our MyVIP offerings to give more of our members a chance to be treated like the VIP they are. Previously MyVIP was limited to a MyVIP Star Rank, that allowed you to earn a % back on qualifying purchases. The expanded offerings showcased on the new MyVIP page were inspired by member feedback and give members three different ways to participate in MyVIP:

  • MyVIP Percentage Back: Earn up to 10% back on qualifying purchases with your MyVIP Star Rank.
  • MyVIP Perks & Gems: Access special offers and earn MyVIP Gems for a wide range of activities and milestones.
  • MyVIP Vault: Trade in your MyVIP Gems for a Reward of your choice from our vault of curated prizes.

You can read more about each of these different MyVIP features in the next few sections, or on the MyVIP page.

MyVIP is open to Xbox Live Rewards members who reside in Belgium, Brazil, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, the Netherlands, New Zealand, Singapore, Spain, Sweden, Taiwan, the United Kingdom, or the 50 United States (including District of Columbia), and are 13 years of age or older, and Xbox Live Rewards members who reside in Norway and are 18 years of age or older. Please see Terms and Conditions for full eligibility details.

No. MyVIP is open to all Xbox Live Rewards members. However, Xbox Live Rewards Gold members do get Double Rewards back for their MyVIP Star Rank, and can earn up to 10% back on their qualifying purchases.

MyVIP Star Rank:

A MyVIP Star Rank is an exclusive feature of Xbox Live Rewards that gives members a certain % back in Rewards Credits for monthly digital purchases made in the Microsoft Store on your Xbox or on Windows (retail Microsoft Store purchases do not apply). In order to start earning your % back, you have to unlock your first star by spending at least £200 on eligible content. While eligible purchases you make track towards your year-to-date Star Rank, your MyVIP Star Rank is re-calibrated each year based on your previous year's spend. As your MyVIP Star Rank grows, so will the % you get back each month. Plus, if you are an Xbox Live Gold member, your percentage doubles, and you can earn up to 10% back each month in Rewards Credits.

Please note: Purchase minimums refer to pre-tax totals.

For every pound you spend during the month on eligible digital items in the Microsoft Store, you will earn a % back in Rewards Credits based on your current MyVIP Star Rank. This only applies to digital content; retail Microsoft Store purchases do not apply.

Your MyVIP Credits will be converted to your local currency and deposited into your Microsoft account by the 15th of each month. Please note that MyVIP Credits are calculated and deposited based on the currency of the region you listed when you first enrolled in the programme, and that any purchases must be made in that same currency to count towards MyVIP.

You can see your current rank and progress towards your next star on your MyVIP page. Keep in mind that to earn a % back with MyVIP, you need to unlock the first star by spending at least $240 on qualifying digital content. For more information, please see our Terms and Conditions

Your MyVIP Star Rank is determined by your pre-tax spend amount made on eligible digital content in the Microsoft Store. Please note retail Microsoft Store purchases do not apply. Your 2017 MyVIP Star Rank is determined by the total amount you spent in the previous year from 1 September 2015 to 31 December 2016, or starting from the time that you enrolled in Xbox Live Rewards. You can see your current Star Rank on the MyVIP page.
Moving forward though, we will re-calibrate your Star Rank annually based on your spending in the previous calendar year, from 1 January to 31 December. Here are the current spend thresholds for each level, which can also be viewed in our Terms and Conditions.

TierMinimum Spend Threshold (pre-tax spending)Xbox Live Rewards Free Member % of Rewards Credits EarnedXbox Live Rewards Gold Member % of Rewards Credits Earned
One star
£200
1%2%
Two stars
£400
2%4%
Three stars
£600
3%6%
Four stars
£900
4%8%
Five stars
£1,200
5%10%

In September 2015, a year after we first launched MyVIP, we re-evaluated the programme and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be re-calibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank, moving forward we will re-calibrate your Star Rank progress based on the calendar year. That means you currently have until 31 December 2017 to boost your starting 2018 MyVIP Star Rank, which will be based on your overall spend between 1 January to 31 December 2017.

In the future, we will consistently re-calibrate your MyVIP Star Rank based on your calendar year spend from 1 January to 31 December. We are also continually focusing on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP Exclusives events, as well as with the addition of the new MyVIP page and expanded MyVIP experience.

MyVIP Star Ranks are unlocked when you meet the spend threshold for each level. It may take the website three to five days to reflect any changes in your MyVIP Star Rank. Please see our Terms and Conditions for full eligibility details.

Normally, most digital purchases for Xbox 360 and Xbox One from the Microsoft Store on your Xbox or Windows qualify towards your MyVIP Star Rank and % back on purchases (retail Microsoft Store purchases do not apply). Qualifying content includes full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, films, TV programmes, TV seasons, themes and avatar items. In-game consumables, Xbox Live Gold memberships, subscriptions like EA Access and Xbox Game Pass, TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

Yes! While currently pre-orders are not part of the qualifying content for your MyVIP Star Rank, we will now be awarding MyVIP Gems for every pound you spend on digital items in the Microsoft Store (excluding retail Microsoft Store purchases), and there’s no set spend threshold to meet to start earning. In addition, we have created 3 new MyChallenges with MyVIP Gems as a Reward for pre-ordering games, which can be viewed on the MyMissions page.

Just stay Gold through the entire month to earn the Gold % back on eligible digital purchases from the Microsoft Store.

If you are an Xbox Live Rewards member, all you need to do is purchase qualifying digital content in the Microsoft Store to get started. Once you unlock the first Star by spending £240 in qualifying content, you will start earning a % back.

The total Rewards earned will be calculated at the end of each month. Typically you will receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the programme's current deposit terms. Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

It may take the website three to five days to reflect any changes in your Star Rank.

It may take up to 96 hours for your purchases to be counted towards your MyVIP Star Rank.

MyVIP Perks & MyVIP Gems:

MyVIP Perks are a new way we are rewarding our members for special milestones or occasions. These include but are not limited to your birthday or anniversary with Xbox Live Rewards, reaching a new MyAchievements tier, increasing your Gamerscore, or completing a new MyChallenge. Please note this is just the initial round of perks we will have available for our members, as we will be adding even more in the future.

Sometimes a MyVIP Perk will be a special offer just for you, and sometimes it will be a special Reward, like MyVIP Gems. But the most important thing about MyVIP Perks is you must claim them on the MyRewards page within 60 days or they will expire. We will send an email to let you know you have a perk waiting for you, plus put a special alert on the MyRewards page, so make sure to either check your email or the site often!

You can read more about MyVIP Perks in our Terms and Conditions.

MyVIP Gems are a new way to be rewarded for engaging in Xbox Live Rewards and your Xbox in addition to Rewards Credits. You can earn gems for completing a MyChallenge or offer, clicking on an email, spending in the Microsoft Store, or as a Reward for a MyVIP Perk like improving your Gamerscore, celebrating a birthday or anniversary, or reaching a new MyAchievements tier. And this is just the start, as we will be adding even more ways to earn gems in the future.

Most importantly, you will use your MyVIP Gems to get prizes from the MyVIP Vault. You can trade them in as soon as you have enough for a prize, or save them for something big… the choice is up to you.

You can read more about MyVIP Gems in our Terms and Conditions.

Once you have unlocked a MyVIP Perk, we will send an email to the address we have on file for you. we will also put an alert on your MyRewards page, which is where you will go to claim your perks. And remember… you have only got 60 days from the time a perk is unlocked to claim it, so make sure to check your email and the MyRewards page often!

You can see your current and past MyVIP Perks on the MyRewards page. To see your current MyVIP Gem balance, you can either check the MyVIP page, or visit the MyVIP Vault.

It depends on how you earn them. If a MyVIP Gem is earned for completing a MyChallenge or as a Reward for a MyVIP Perk like your birthday, Xbox Live Rewards anniversary, Gamerscore increase or MyAchievements tier, you will be notified by email and will then have 60 days to claim them on the MyRewards page.

However, gems earned by clicking on an email, completing a monthly offer, or making digital purchases in the Microsoft Store will be automatically added to your MyVIP Gem balance. Please note that gems earned by making purchases or by completing an offer on the site can take up to 96 hours to appear in your gem balance.

No, you do not need a MyVIP Star Rank to start earning MyVIP Gems for your digital purchases from the Microsoft Store (please note this does not apply to purchases made in the retail Microsoft Store). In addition, you will earn a gem for every pound you spend on qualifying content, with no minimum spend level requirement. You can also earn MyVIP Gems for pre-ordering digital games, which are currently not included as qualifying content for your MyVIP Star Rank % back. You can read more about this in our Terms and Conditions.

MyVIP Vault:

The MyVIP Vault is a curated selection of prizes we have chosen just for our members, which can be ‘purchased’ with MyVIP Gems. we have grouped the prizes into different levels based on the amount of gems required to claim the prizes within them. Once you have earned enough MyVIP Gems to unlock a level, you will be able to trade in your gems for a prize in that category, or you can save them to use at a later date.

Keep in mind the vault is first-come, first-served, but we will be restocking it and adding new prizes on a regular basis.

Once you have earned enough MyVIP Gems to access a prize level, the level will unlock for you and will show a button where you can claim the prize. Then you will just need to verify that the contact information we have on file for you is correct to claim your prize. Depending on what type of prize you select, we will either send you a code with instructions on how to redeem it via email, deliver the prize directly to you, or you will be able to claim it directly on the site.

Don’t worry. we will be updating the vault with new items and restocking popular ones on a regular basis, so be sure to check back often!

After redeeming the wallpaper, you should have been prompted to click on a link to view the image in a separate window and save it to your phone or computer. Once you have saved the wallpaper (background) to your device, you can install it on your Xbox One using these instructions.


  1. Download your chosen wallpaper to a USB drive

  2. Insert the USB drive into your Xbox One and open the Media Player app

  3. Select the wallpaper, press the menu button and choose ‘Set as background’

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.

MyAchievements:

There are six different MyAchievements tiers, which are all based on your Gamerscore. These tiers are important because they give you instant gamer cred and something to work towards, AND because reaching a new tier comes with a new badge and a Reward of MyVIP Gems. The tiers represent not only the gamer you are today, but the one you aspire to be in the future. Keep completing achievements, and who knows how far you will climb!

Here are the six MyAchievements tiers and the Gamerscore needed for each:

  • Overlord: 100,000+
  • Master: 50,000 – 99,999
  • Legend: 25,000 – 49,999
  • Champion: 10,000 – 24,999
  • Contender: 3,000 – 9,999
  • Recruit: 0 – 2,999

You can read more about MyAchievements and see your current tier on the MyVIP page.

No, you don't have to start from zero. Your current Gamerscore will be used to determine your tier. Your tier is calculated based on your Gamerscore by the first of the month in which you qualify.

Yes! As of 1 October 2017 you can earn MyVIP Gems for increasing your Gamerscore and for reaching a new MyAchievements tier. Once you reach a new tier or new Gamerscore milestone, we will send you an email letting you know you have unlocked a MyVIP Perk, and you will have 60 days to claim your Reward on the MyRewards page.

In addition, most of our monthly featured offers have an achievements component that can earn you Rewards Credits, and we also feature special promotions for specific games or categories that Reward for playing or completing achievements. For more information on all of our current offers, including those that allow you to earn just by playing, visit the MyMissions page.

VIP Exclusives:

VIP Exclusives are special offers and exclusive Rewards that are part of the Xbox Live Rewards programme. To be eligible, we recommend you become an Xbox Live Gold member and stay as active as possible on your Xbox and with Xbox Live Rewards. And now that we have expanded our MyVIP experience to encompass even more ways to be treated like a VIP, you will want to keep your eye on your email inbox and visit the site regularly.

VIP Badges are exclusive badges that can be earned by participating in a VIP Exclusives event or special offer or promotion. You can view your VIP Badges on the MyVIP page.

MyCommunity:

MyCommunity brings together the best of the Xbox Live Rewards community all in one page! It is the place to go to see what our members are playing, watching, sharing, and talking about. With special sections for top recommendations, game highlights and conversation starters, there is always something new to discover, so make sure to check back often!

The VIP Spotlight section features the best of the best… members who are making waves in the Xbox community with stellar Gamerscore increases, impressive hours of playtime, and record-setting achievements. To be considered, follow @XboxLiveRewards on Twitter and stay active on your Xbox!

To get featured as a Tweet of the Week, follow @XboxLiveRewards on Twitter and tweet us what’s on your mind using #XboxLiveRewards. Be creative to up your chances!

If you have got a solid following in the Twittersphere, you are a perfect fit to be an Xbox Live Rewards Featured Follower. Make sure to follow @XboxLiveRewards and shoot us a Tweet every now and then to let us know you are interested!

Think you have got the skills to beat us at our own games? Every few weeks we will post a game tip in the Top Our Tip section. Follow @XboxLiveRewards and tweet us your own in-game tricks using #TopOurTip, and you could get featured on the site!

More Questions

Please make a new post in our official Support Forum and we will get back to you within 3 business days. Our hours of operation are Monday to Friday, from 9 AM to 5 PM Pacific Standard time.

Forums

For general programme questions check out the Xbox Live Rewards forums page.

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