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Before you join

Xbox Live Rewards is a loyalty programme designed for people who love Xbox. In addition to getting access to special offers and promotions that are exclusive to our members, you will also be able to earn Rewards Credits that will be converted into your local currency and deposited into your Microsoft account, where they can then be used to purchase things you want in the Xbox Store.

There are two easy ways to earn Rewards Credits each month.

  • By completing ongoing 'missions', which are specific tasks that need to be completed within a set time-period. You can see the current missions on the MyMissions page.
  • By earning a MyVIP Star Rank, which gives you a % back on your monthly purchases in the Xbox Store.

However, your MyVIP Star Rank is just one part of our expanded MyVIP programme, which was designed to give every member the Red Carpet treatment just for their love of Xbox. As a member of Xbox Live Rewards, you will get exclusive access to MyVIP Perks and MyVIP Gems that can be traded in for amazing prizes any time you want in the MyVIP Vault. And with a ton of prizes available, there’s something for every member to enjoy with the NEW MyVIP. You can read more about our expanded MyVIP experience on the MyVIP page.

Yes. Xbox Live Rewards is sponsored by Microsoft Corporation.

Xbox Live Rewards is open to users who have an Xbox Live account, reside in Belgium, Brazil, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, the Netherlands, New Zealand, Singapore, Spain, Sweden, Taiwan, the United Kingdom or the 50 United States (including District of Columbia), and are 13 years of age or older. Users with an Xbox Live account who reside in Norway must be 18 years of age or older to be eligible. Please see Terms and Conditions for full eligibility details.

If your country of residence is not currently eligible, please check back often — we're always looking into adding new countries to the programme!

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or by getting a % back with a MyVIP Star Rank.

  • To see current missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what is new, as missions are updated frequently!
  • To learn more about your MyVIP Star Rank, which gives you a % back on what you buy in the Xbox Store, visit the MyVIP page. Once you have earned at least 1 Star, you will start earning each month based on your qualifying purchases from the previous month.

In addition to Rewards Credits, Xbox Live Rewards treats you like the star you are with a wide range of exclusive opportunities you won’t find anywhere else:
  • MyVIP Perks give you special opportunities for milestones like your birthday and Xbox Live Rewards anniversary.
  • Earn MyVIP Gems for increasing your Gamerscore, reaching a new MyAchievements tier, spending in the Xbox Store, or even clicking on an email.
  • Trade in your gems in the MyVIP Vault for prizes we have picked just for our members.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission will not also be eligible for your % back on purchases with your MyVIP Star Rank.

You can only earn Rewards once you are an Xbox Live Rewards member. Once your membership is complete, we will begin tracking your activity and rewarding you for things like completing missions, earning MyVIP Gems, or working towards your MyVIP Star Rank by making purchases in the Xbox Store. For full details on the Rewards available, please see the Terms and Conditions.

While an Xbox Live Gold membership isn't required to earn Rewards, you will get access to exclusive earning opportunities if you go Gold. However, all members can still earn Rewards Credits for completing missions and actions like taking surveys, completing punchcards, or making a % back on your purchases in the Xbox Store with their MyVIP Star Rank. In addition to Rewards Credits, our expanded MyVIP experience gives you ways to earn with special prizes and opportunities picked just for our members, and no Gold membership is required to be part of the fun. You can read more on the MyVIP page.

Yes! As of 1 October 2017 you can earn MyVIP Gems for increasing your Gamerscore and for reaching a new MyAchievements tier. You can read more about this in the MyVIP section of the FAQs, or on the MyVIP page.

In addition, most of our monthly featured offers have an achievements component that can earn you Rewards Credits, and we also feature special promotions for specific games or categories that Reward for playing or completing achievements. For more information on all of our current offers, including those that allow you to earn just by playing, visit the MyMissions page.

Please create a post in our Support Forum and we will get back to you within 24 to 48 hours Monday through Friday. You can also follow us on Twitter at @XboxLiveRewards to keep up on the latest news!

Getting started

Go to the Xbox Live Rewards website and enrol by clicking the 'Join Xbox Live Rewards' button. You will need a Microsoft Xbox Live account to participate. Please use the Microsoft account associated with your Xbox Live Gamertag. If you do not already have a Microsoft account, you can create one for free. It will take up to 96 hours to confirm your eligibility and set up your account with Xbox Live Rewards. Head back to rewards.xbox.com in a couple days to view your newly created account.

Xbox Live Rewards can only recognise paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognise you as an Xbox Live Rewards Gold member.

In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have an invoicing address on file in your account, you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.

While most users receive confirmation within 2 days, in some rare circumstances it may take up to 96 hours for your account set up to complete.

If you have forgotten your password, simply go here click the 'forgot password' link and follow the instructions provided. Once this process is complete, go back to the Xbox Live Rewards home page to log in. For further assistance with your account, visit the Microsoft Account Sign-In Help Center.

As an Xbox Live Rewards member, you will receive a variety of emails, including registration confirmation notifications, monthly rewards programme updates, special offers and more. In general, you shouldn't receive more than two emails per month unless you have been selected for VIP Rewards or exclusive offers. Please note that you may receive an email from XboxLiveRewards@helloworld.com on behalf of Xbox for updates. If you have not already done so, make sure your spam mail filters are set to receive emails from XboxLiveRewards@helloworld.com.

Unfortunately, it is necessary to use email communications to inform members of the latest programme updates and offers, as well as to provide status updates of their accounts. All VIP Exclusives and many prizes are sent via email as well. To stop receiving emails, you will need to opt-out of the programme. You can do that by clicking here.

Getting and using Rewards Credits

Rewards Credits are a way of keeping track of the funds you earn through Xbox Live Rewards. Once you accumulate 5,000 Credits or more, they will be converted into your country's local currency and deposited into your Microsoft account. Then, you can head over to the Xbox Store to purchase your favourite games, TV programmes, films, and much more!

5,000 Rewards Credits are equal to £4.

Microsoft Points officially retired several years ago. Instead, you can use money to purchase content on Xbox (see Xbox.com Points FAQ for more information). With this change, it became necessary for us to evolve the way we reward you. Instead of Microsoft Points, Xbox Live Rewards members can now earn Rewards Credits, which are converted into your country's local currency and deposited as funds directly into your Microsoft account.

Rewards Credits will be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending until a quantity of 5,000 is reached.

First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement'. MyStatement is a summary of all your rewards activity. You can view:

  • Pending Rewards Credits: Credits you have earned that have not yet been converted to your local currency and deposited into your Microsoft account
  • Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.
  • Previous Month: Activity over the past month
  • Past 6 Months: Activity over the past 6 months
  • Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

you will also receive a MyStatement email each month that shows your Rewards Credits activity summary.

Please contact us via the Support Forum so we can take a look at your account.

If you reach 1,000 Rewards Credits or more but don't have the 5,000 Credits needed to automatically trigger a deposit, a 'Request Deposit' button will appear on your MyRewards page. Click the button to request your credits, which will be deposited into your Microsoft account by the next scheduled deposit date. Check out the progress bar at the top of your MyRewards page to see your Credits progress.

Once it is within three days of a scheduled deposit, our system shows the next scheduled deposit date on MyRewards. If you have enough Credits accumulated and are expecting a deposit on a certain date but don’t see it in your account, please post on our support forum.

No. Rewards Credits will not be converted over to currency not associated with the countries eligible to participate in the programme. Your Xbox Live profile must be set to an eligible locale.

While Rewards Credits do not expire, the funds that we deposit do, so be sure to use them within a year! Once Rewards Credits have been converted to your country’s local currency and deposited into your Microsoft account, the cash value will expire within 365 days upon deposit. To view expiring deposits in your Microsoft account, go to the Billing and Account Management page. See Terms and Conditions for full details.

Some activities will display in the MyCredits progress bar and in MyStatement within two to four business days. Others, like special offers, will not show up until the offer is over. When in doubt, check the offer FAQ or the offer Terms and Conditions found in the footer of the webpage that references the offer.

Updating your account

In order to change your Microsoft account, please click here and follow the instructions. Please make sure that the Microsoft account associated with your Gamertag is current to ensure you receive your Xbox Live Rewards email offers and updates. To see which email address we have on file for you, go to https://commerce.microsoft.com, log in with the Microsoft account tied to your Gamertag, click on 'Billing Info' and select 'Edit Profile' link at the top.

Yes. Updating your Microsoft account (email) associated with your Gamertag will not impact your Xbox Live Rewards Credits deposits. However, if you do make this change, you will not be able to sign into the Xbox Live Rewards site with your old Microsoft account (email) until you take an extra step. After 72 hours, you will need to re-register for the programme with the new Microsoft account (email). After 4 days you should be able to sign in with your new Microsoft account and view your information on the MyRewards page.

We love rewarding our members for doing what they love. However, if you would like to leave the programme, you can opt-out at any time by clicking here.

To update your account information, simply follow the links and instructions provided under the My Account section of Xbox.com. Xbox Live Rewards uses your existing information so you don't need to update in two places. Since changes in profile information can take up to 2 weeks to finalise, please continue to participate while our systems are updating.

Rewards Credits are converted to the currency associated with your original country of enrolment. Any Rewards Credits already deposited are yours to keep, but changing your region will result in us being unable to deposit any Pending Credits that convert to your new region's currency.

Not to worry, though! If you would like to continue participating in Xbox Live Rewards, simply opt out of the programme and then sign back up again. Your account will start fresh and you will start earning Rewards Credits that will convert to your new currency. So, if you are planning on moving, be sure to request your Rewards Credits deposit early before you change your region.

If you have additional questions that have not been answered here, please see our Terms and Conditions for full information. After reading our terms, if you still have questions, please create a new post in our Support Forum and the Xbox Live Rewards Team will look into your enquiry and get back to you within three business days.

MyMissions

FrankenRewards

This is a multi-tiered offer worth up to 15,000 Rewards Credits and 5 MyVIP Gems overall. In order to earn the entire Rewards Credits amount, you must complete all the levels of the offer. You can earn the 5 MyVIP Gems for completing any part of the offer. Please see Question 2 for eligible content. All actions must be completed between 1 October 2017 00:01 UTC and 31 October 2017 23:59 UTC. Please visit http://www.worldtimeserver.com or another world time database to determine local time.

  • Level 1: Mix and Match (UNLOCKS LEVEL 3) — Earn 5,000 Rewards Credits for spending at least £32 including VAT on eligible games like Resident Evil 7: Biohazard, The Evil Within, and Outlast in the Xbox Store, or films and TV programmes like Ex Machina and American Horror Story from Microsoft Films & TV.
  • Level 2: Stock Your Lab — Earn 1,000 Rewards Credits for spending at least £2 including VAT on creepy avatar items from the Xbox Store.
  • Level 3: Electrify Your Subject (UNLOCKED BY LEVEL 1) — Earn 4,000 Rewards Credits for completing five achievements in the game(s) you purchased as part of Level 1.
  • Level 4: It’s Alive!!! (UNLOCKED BY COMPLETING LEVELS 1-3) — Earn 5,000 Rewards Credits for completing the entire FrankenRewards journey.

Level 1: Mix and MatchYou must spend at least £32 including VAT on eligible games for Xbox One and Xbox 360. Games must be purchased in the Xbox Store and be from this list of approved titles: 7 Days to Die, Alone In The Dark, Among the Sleep, Castlevania: LoS 2, Condemned, Condemned: Criminal Origins, Dead by Daylight: Special Edition, Dead Rising 4, Dead Space, Dead Space 2, Dead Space 3, Deadlight, DEADLY PREMONITION, Emily Wants To Play, Escape Dead Island, F.E.A.R. 2, Friday the 13th: The Game, Get Even, How to Survive, How to Survive 2, How to Survive: Storm Warning Edition, Layers of Fear: Masterpiece Edition, Left 4 Dead, Left 4 Dead 2, Murdered: Soul Suspect, Outlast, Outlast 2, Outlast: Bundle of Terror, Perception, Resident Evil, Resident Evil 4, Resident Evil 5, Resident Evil 7: Biohazard, Resident Evil Code: Veronica X, Resident Evil Operation Raccoon City, Resident Evil Revelations, Resident Evil Revelations 2 , Shadow Complex, Silent Hill Homecoming, Silent Hill: Downpour, Slender: The Arrival, State of Decay, The Bunker, The Evil Within, The Incredible Adventures of Van Helsing, The Incredible Adventures of Van Helsing II, The Telltale Undead Survival Bundle, The Walking Dead: Season 1, The Walking Dead: Season 2, Torchlight, World of Van Helsing: Deathtrap, Zombie Army Trilogy Films and TV programmes must be purchased from Microsoft Films & TV and be from this list of approved titles:

  • Films 10 Cloverfield Lane, 28 Days Later, 30 Dias De Noche, A Nightmare on Elm Street (2010), A Ressurreicao do Anticristo, Abe Lincoln Vampire Hunter, Actividad Paranormal, American, Nightmare 2, American Psycho, Annabelle, Appleseed Ex Machina, Area 51, As Above So Below, Atividade Paranormal, Bram Stoker's Dracula, Camino Hacia el Terror: La Herencia, Carrie (1976), Child's Play, Cloverfield, Clown, Conjuring 1, Conjuring 2, Crimson Peak, Curse of Chucky, Del otro lado de la puerta, Dracula Untold, El Despertar de los muertos, El Despertar Del Diablo, El Exorcismo de Molly Hartley, El Resplandor, El Titere, Eso, Evil Dead, Ex Machina, Final Destination, Final Destination 5, Finder Keepers, Frankenstein, Frankenstein's Army, Grace: The Possession, Green Room, Guerra Mundial Z, Halloween II, Hannibal, Hellraiser: Inferno, Hidden, Holidays, Hostel, Hostel Part III, House of Dead II, I Spit On Your Grave, I, Frankenstein, Insanitarium, Insidious: Chapter 2, Insidious: Chapter 3, It Follows, Krampus, La Cabana del terror, La Malediction de Chucky, La Noche Del Demonio, Mama, Night of the Living Dead, Orphan, Ouija, Paranormal Activity, Paranormal Activity 2, Paranormal Activity 4, Poltergeist, Poltergeist (1982), Psycho, Psycho (1960), Resident Evil: Retribution, Saw, Saw V, Saw: The Final Chapter, Scout Handbook For The Zombie Apocalypse, Sexta-Feira 13, Sinister, Sinister 2, Sinistro a Maldicao Do, Sobrenatural 2, Stephen King's It, Terror en Silent Hill, Texas Chainsaw (2013), Texas Chainsaw Massacre: The Next Generation, The 5th Wave, The Blair Witch Project, The Boy, The Conjuring, The Conjuring 2, The Curse of Sleeping Beauty, The Exorcism of Emily Rose, The Exorcist, The Frankenstein Theory, The Gallows, The Gift, The Hills Have Eyes, The Hills Have Eyes 2, The Hills Run Red, The Operator, The Other Side of the Door, The Purge, The Purge: Anarchy, The Pyramid, The Remaining, The Remains, The Ring, The Shining, The Silence of the Lambs, The Visit, The Witch, The Wolfman, The Wolfman (2010), The Wolverine, Unfriended, Van Helsing, Victor Frankenstein, World War Z, Wrong Turn 4: Bloody Beginnings, Wrong Turn 6: Last Resort, Zombie Hunter, Zombieland
  • TV shows American Horror Story, 12 Monkeys, American Horror Story, Are You Afraid of the Dark, Ash vs Evil Dead, Bates Motel, Bitten, Containment, Damien, Falling Skies, Fear the Walking Dead, From Dusk til Dawn, Grimm, Hannibal, Into the Badlands, Killjoys, Lucifer, My Ghost Story, Paranormal Witness, Peaky Blinders, Scream, Sleepy Hollow, Supernatural, Tales from the Crypt, The 100, The Leftovers, The Strain, The Walking Dead, The X Files, Wayward Pines, Westworld, Z Nation

Level 2: Stock Your LabYou must spend at least £2 including VAT on select avatar items from the Xbox Store. Eligible avatar items include: Abyss Horror, Boys of Silence Mask, Demon Horns (Men), Demon Horns (Women), Dual Toy Havoc Daggers, Freak Head, Gilded Toy Axe, Horror Gold Skull Head, Horror Silver Skull Head, Horror Skull Head, Mask of the Haunted, Murder of Crows Vigor, Skull Throne, The Keeper Outfit, The Keeper's Hammer, The Keeper's Head, Toy Legendary Scythe – Black, Toy Legendary Scythe – Red, Toy Legendary Scythe Idle – Black, Toy Legendary Scythe Idle – Red, Vox Hood, Vox Soldier Outfit, Antique Suit – Body, Antique Suit – Helmet, Barbarian Armor, Bat Swarm Summon, Bat Swarm Transformation, Chrysalid, Crank, Demon Hunter Armor, Frankenstein Hat, Halloween Throne, Isaac EVA Suit, J'avo, Lurker Pet, Monk Armor, Murdered - Soul Suspect Crime Scene, Murdered - Soul Suspect Hat, Murdered - Soul Suspect Hoodie, Murdered - Soul Suspect Logo Hoodie, Murdered - Soul Suspect Logo Tee, Murdered - Soul Suspect Ronan Costume, Murdered - Soul Suspect Ronan Hat, Murdered - Soul Suspect, Ronan Outfit, Murdered - Soul Suspect Tee, Necromancer, Necronomicon Prop, Treasure Goblin, Tyrael Wings, Witch Doctor Armor, Wizard Armor, Zombie

This offer is open to Xbox Live Rewards members who are legal residents of Belgium, Brazil, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, the Netherlands, New Zealand, Singapore, Spain, Sweden, Taiwan, the United Kingdom, or the 50 United States (including District of Columbia) who are 13 years of age or older, and residents of Norway who are 18 or older.

After you have completed an action on the list, your Rewards Credits and MyVIP Gems will appear as pending within 96 hours.

Game of Thrones Offer

Earn 5,000 Rewards Credits when you purchase Season 7 of Game of Thrones in HD from Microsoft Films & TV. All actions must be completed between 5 October 2017 00:00 UTC and 18 November 2017 23:59 UTC. However, if you are an Xbox Live Rewards member and you ordered Season 7 after it released on 26 September but before the offer start date, you will also receive your Reward. Please visit http://www.worldtimeserver.com or another world time database to determine local time.

This offer is open to Xbox Live Rewards members who are legal residents of the United Kingdom or the 50 United States (including District of Columbia) who are 13 years of age or older. Please note that this title has a mature rating and parental discretion is advised.

After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

Games on Demand Pre-Order Punchcard

Earn 15,000 Rewards Credits and 5 MyVIP Gems when you pre-order three eligible (see descriptor in next question) Games on Demand titles in the Xbox Store between 1 October 2017 00:00 UTC and 31 December 2017 23:59 UTC. You must pre-order each game before its shown release date to qualify. Please visit http://www.worldtimeserver.com or another world time database to determine local time.

This offer is only open to featured Xbox One digital titles in the Xbox Store. In order to qualify for the punchcard, games must be from our approved list of eligible titles, be pre-ordered during the offer period, and be pre-ordered BEFORE their release date. Please note that as these are digital titles, many become available for download the night BEFORE the release date, so your order must be received before the release time shown on the individual product pages. Title availability is subject to region. Featured games include:

  • Middle-earth: Shadow of War, Release Date: 10 October
  • WWE 2K18, Release Date: 13 October
  • The Evil Within 2, Release Date: 13 October
  • South Park: The Fractured but Whole, Release Date: 17 October
  • Assassin’s Creed Origins, Release Date: 27 October
  • Wolfenstein II: The New Colossus, Release Date: 27 October
  • Call of Duty: WWII, Release Date: 3 November
  • Need for Speed Payback, Standard Edition Release Date: 10 November
  • Need for Speed Payback, Deluxe Edition Release Date: 7 November
  • LEGO Marvel Super Heroes 2, Release Date: 14 November
  • STAR WARS Battlefront II, Standard Edition Release Date: 17 November
  • STAR WARS Battlefront II, Deluxe Edition Release Date: 14 November
  • The Sims 4, Release Date: 17 November

Also, due to the many factors that go into a game launch, from time to time release dates do shift beyond their originally published dates. If a featured game’s release date does move, or if a game titled ‘Coming soon’ and suddenly is not going to be available for pre-order, we will make sure the page is updated accordingly and, if necessary, may substitute a different game in its place.

This offer is open to members of Xbox Live Rewards who are legal residents of Belgium, Brazil, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, the Netherlands, New Zealand, Singapore, Spain, Sweden, Taiwan, the United Kingdom or the 50 United States (including District of Columbia) who are 13 years of age or older, or residents of Norway who are 18 years of age or older.

Your punchcard should update within 96 hours of your pre-order. However, you will not receive your Rewards Credits and MyVIP Gems until 96 hours after ALL of the games you pre-ordered have released.

MyChallenges

MyChallenges are a new way to earn by completing certain tasks, like having an active Xbox Live Gold subscription or pre-ordering games from the Xbox Store. For every challenge you complete, you will earn a Reward of MyVIP Gems and a badge to show off your achievement on your MyRewards page.

Your progress towards MyChallenges will start tracking as of 1 October 2017.

These are the current MyChallenges available. Check back often, as we will be adding new ones on a regular basis!

Xbox Live Gold

  • Golden Child: Keep your Xbox Live Gold membership active for 3 consecutive months, earn 20 MyVIP Gems
  • Golden Age: Keep your Xbox Live Gold membership active for 6 consecutive months, earn 40 MyVIP Gems
  • Golden God: Keep your Xbox Live Gold membership active for 12 consecutive months, earn 60 MyVIP Gems

Mixer

  • In the Mix: Use the Mixer app on your Xbox for at least 30 minutes per week for 4 weeks straight, earn 10 MyVIP Gems
  • Mix Maker: Use the Mixer app on your Xbox for at least 30 minutes per week for 12 weeks straight, earn 20 MyVIP Gems
  • Pro Mix A Lot: Use the Mixer app on your Xbox for at least 30 minutes per week for 26 weeks straight, earn 30 MyVIP Gems

Game Pre-orders

  • Early Bird: Pre-order 3 games from the Xbox Store before their release date, earn 20 MyVIP Gems
  • Early Eagle: Pre-order 6 games from the Xbox Store before their release date, earn 40 MyVIP Gems
  • Early Dragon: Pre-order 12 games from the Xbox Store before their release date, earn 60 MyVIP Gems

Surveys

  • Prospector: Complete 3 monthly surveys in a row, earn 10 MyVIP Gems
  • Surveyor: Complete 6 monthly surveys in a row, earn 20 MyVIP Gems
  • Pollster: Complete 12 monthly surveys in a row, earn 30 MyVIP Gems

Featured Monthly Missions
This includes our featured monthly offer on the site (past examples include Xbox University and XOXO Rewards; these offers usually feature separate Rewards Credits amounts for buying select content, avatar items and completing achievements, plus an extra bonus for completing all of the steps).

  • On the Hunt: Take part in 3 of our featured monthly offers, earn 50 MyVIP Gems
  • Sharp Shooter: Take part in 6 of our featured monthly offers, earn 100 MyVIP Gems
  • Champion Collector: Take part in 12 of our featured monthly offers, earn 200 MyVIP Gems

Once you have completed a MyChallenge, we will send you an email letting you know you have unlocked a MyVIP Perk. You will then have 60 days to claim your Reward of MyVIP Gems in the MyVIP Perks and Gems section of your MyRewards page. You will also be able to see any MyChallenges badges you have earned on the MyRewards page as well.

FREEdom Rewards: Other Ways to Earn

Earn up to 6,000 Rewards Credits and 6 MyVIP Gems every month by completing a variety of missions that include downloading and playing or purchasing add-on content for Free to Play game titles from the Xbox Store. Currently FREEdom Rewards consists of three ongoing offers, which will run concurrently. These offers include:

Free Pass:
Earn 2,000 Rewards Credits and 2 MyVIP Gems per month by spending at least £24 including VAT on add-on content for ONE Free to Play title in the Xbox Store. For more information on what qualifies as add-on content, please see Question 2. This offer resets on a monthly basis, with the offer period starting at 00:00 UTC on the first day of the month and ending at 23:59 UTC on the last day of the month.

FREE Ride:
Earn 1,000 Rewards Credits and 2 MyVIP Gems every month by playing 3 DIFFERENT Free to Play titles featured in the Xbox Store for 5 hours each over the course of the month. That is a total of 15 hours of playtime total, and if you do not meet the 5-hour playtime requirement for each of the 3 games, you will not earn your Reward. You must first opt-in on the main FREEdom home page to participate in the FREE Ride offer. This offer resets on a monthly basis, with the offer period starting at 00:00 UTC on the first day of the month and ending at 23:59 UTC on the last day of the month.

One-Two-FREE Punch:
Earn 3,000 Rewards Credits and 2 MyVIP Gems per month by spending at least £4 including VAT on add-on content for THREE DIFFERENT Free to Play titles in the Xbox Store. For more information on what qualifies as add-on content, please see Question 2. This offer resets on a monthly basis, with the offer period starting at 00:00 UTC on the first day of the month and ending at 23:59 UTC on the last day of the month.

Please visit http://www.worldtimeserver.com or another world time database to determine local time.

This offer is only open to add-on content for Free to Play titles purchased from the Xbox Store. Add-on content includes, but is not limited, to gem/coin packages, additional skins, featured maps, starter packs etc. This does not include purchases made within the game, as well as purchases made using premium or earned currency.

Per our programme Terms & Conditions, if your purchase qualifies for another offer currently running at the same time, such as a limited-time promotion for another Free to Play title, your purchase will instead be counted towards that offer and you will NOT earn a Reward for both. You can read more about this here.

This offer is open to members of Xbox Live Rewards who are legal residents of Belgium, Brazil, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, the Netherlands, New Zealand, Singapore, Spain, Sweden, Taiwan, the United Kingdom or the 50 United States (including District of Columbia) who are 13 years of age or older, or residents of Norway who are 18 years of age or older.

Your Rewards Credits will appear as pending within 96 hours of completion of each specific offer.

MyPunchcard

MyPunchcard is part of the Xbox Live Rewards programme and is open to all members. Through MyPunchcard, Xbox Live Rewards members can get rewarded for performing a specific set of actions. Every Punchcard is linked to a specific Reward. Once a member completes all the criteria associated with an offer, they will get the Reward.

All Xbox Live Rewards members are eligible to participate in MyPunchcard. To start earning punches for completing specific actions, join Xbox Live Rewards now for free if you have not already: https://rewards.xbox.com.

Each Punchcard has a set amount of punches required to complete it. Once a specific action is completed and a punch is earned, it can take up to 2 days for it to appear on the MyRewards page. Xbox Live Rewards members are only eligible to receive a Reward once all punches have been earned and the entire Punchcard is complete. There is a limit of one Reward per completed Punchcard, unless otherwise noted.

Depending on the Punchcard offer, you will receive your Reward for completing the Punchcard after the end of the offer period or within 96 hours. Please reference the FAQ for that particular Punchcard offer for more details.

To check out the available Punchcards, log into the Xbox Live Rewards site and visit the MyMissions page. The amount of available Punchcards each month will vary. New offers could pop up at any time, so be sure to check back occasionally!

Yes. Once a Punchcard expires, no further punches will be provided for actions completed after the expiration date. Expiration dates for each Punchcard vary and are listed on the MyPunchcard page found here.

The post-tax amount of the item must meet the minimum purchase requirement for each punch for that particular Punchcard. Visit MyMissions page for more details.

Refer-a-Friend

Refer-a-Friend is an Xbox Live Rewards offer open to Xbox Live Rewards Gold members who reside in the United States, United Kingdom, Mexico, France, New Zealand, Ireland, Singapore, Hong Kong, Japan, Spain, Taiwan, Sweden, Brazil, Netherlands, or Belgium and are 13 years of age or older, and Xbox Live Rewards Gold Members who reside in Norway and are 18 years of age or older. Participating members can earn Rewards Credits for themselves and their friends when they refer friends to both sign up for Xbox Live Rewards and upgrade to Xbox Live Rewards Gold.

Yes, you must be an Xbox Live Rewards Gold member to refer friends.

While you can only refer up to 5 friends a day, there is no limit to the number of Rewards Credits you can earn for successfully referring friends. A successful referral hinges on a referred friend(s) upgrading to an Xbox Live Online Gold membership within 14 days of receiving the referral email and signing up for Xbox Live Rewards (if they were not already a member). Credits will be awarded once your referred friend(s) has been Gold for at least 30 days.

You can only receive the Refer-a-Friend Reward for personally upgrading to an Xbox Live Gold membership one time. However, Xbox Live Rewards Gold members can earn unlimited rewards for referring new members.

To receive your 5,000 Rewards Credits, you must join Xbox Live Rewards and upgrade your Xbox Live account to Gold Online membership within 14 days of receiving the referral and retain your Gold membership for at least 30 days. If you meet all these requirements, Credits may take up to 45 days to be deposited into your Microsoft account.

There are multiple reasons a friend may not be eligible for the Refer-a-Friend Reward. Your friend may already be an Xbox Live Gold member, or have recently acted on a referral and upgraded to Gold. Also, the Refer-a-Friend Reward may not be available in your friend's region. Please see the Terms and Conditions for full details.

Share the Digital Rewards

Share the Digital Rewards lets you earn Rewards Credits by referring your friends to make their first digital purchase of Xbox One or Xbox 360 content. You will receive 5,000 Rewards Credits for each friend you refer who spends at least £20 including VAT on Xbox One or Xbox 360 content in the Xbox Store or Microsoft Film & TV, and we’ll give your friend 5,000 Rewards Credits, too. To get your Reward, they just have to make their first purchase within 30 days of your referral.

Any Xbox One and Xbox 360 digital content purchased in the Xbox Store or Microsoft Films & TV will qualify for this offer, including games, films, TV programmes, avatar items, and more. The total amount purchased just needs to total at least £20 including VAT, and be purchased within 30 days of the referral.

This offer is open to select Xbox Live Members who are residents of Belgium, Brazil, France, Germany, Hong Kong, Ireland, Japan, Mexico, the Netherlands, New Zealand, Singapore, Spain, Sweden, Taiwan, the United Kingdom, or the 50 United States (including District of Columbia) who are 13 years of age or older, and residents of Norway who are 18 or older.

There are several eligibility requirements you must meet in order to earn Rewards Credits for this offer. You are your friend will only receive the Reward if it is their first time purchasing Xbox One or Xbox 360 digital content in the Xbox Store or Microsoft Films & TV. You both must also meet other eligibility requirements, like being older than 13 years of age and living in an eligible region.

While members can refer and receive Rewards Credits for referring any of their eligible Xbox Live friends, if you are not a member and want to receive your Reward, you must join Xbox Live Rewards FIRST. Once you have joined the programme and your account is active, you can start referring your friends.

You can only receive one referral email within a 24-hour period, and you may be sent referral emails even if you have previously opted out of Xbox Live communications. Members can refer up to five Xbox Live friends per day, based on UTC time.

If your friends do not show up in the referral section, they either do not meet all of the eligibility requirements, have already been referred by another member, or have reached the number of allowed referrals for the offer period. Please see the Terms and Conditions for full eligibility details.

If it has been 96 hours since they made their purchase(s) and the referral still has not shown up yet in the Successful Referrals section, make sure that your friend spent the required £20 including VAT and made their purchase within the 30-day referral window, and that they were not referred by someone else first. If not, you can post in our forum here.

Yes! Just log in to the site and your eligible friends will appear into the referral box. If you do not see any eligible friends, start adding new ones to your friend list!

Your Rewards Credits will appear as pending within 96 hours of your friend(s) successfully making their first purchase.

MyVIP

The NEW MyVIP:

As of 1 October 2017, we have expanded our MyVIP offerings to give more of our members a chance to be treated like the VIP they are. Previously MyVIP was limited to a MyVIP Star Rank, that allowed you to earn a % back on qualifying purchases. The expanded offerings showcased on the new MyVIP page were inspired by member feedback and give members three different ways to participate in MyVIP:

  • MyVIP Percentage Back: Earn up to 10% back on qualifying purchases with your MyVIP Star Rank.
  • MyVIP Perks & Gems: Access special offers and earn MyVIP Gems for a wide range of activities and milestones.
  • MyVIP Vault: Trade in your MyVIP Gems for a Reward of your choice from our vault of curated prizes.

You can read more about each of these different MyVIP features in the next few sections, or on the MyVIP page.

MyVIP is open to Xbox Live Rewards members who reside in Belgium, Brazil, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, the Netherlands, New Zealand, Singapore, Spain, Sweden, Taiwan, the United Kingdom, or the 50 United States (including District of Columbia), and are 13 years of age or older, and Xbox Live Rewards members who reside in Norway and are 18 years of age or older. Please see Terms and Conditions for full eligibility details.

No. MyVIP is open to all Xbox Live Rewards members. However, Xbox Live Rewards Gold members do get Double Rewards back for their MyVIP Star Rank, and can earn up to 10% back on their qualifying purchases.

MyVIP Star Rank:

A MyVIP Star Rank is an exclusive feature of Xbox Live Rewards that gives members a certain % back in Rewards Credits for monthly purchases made in the Xbox Store and/or Microsoft Films & TV. In order to start earning your % back, you have to unlock your first star by spending at least £200 on eligible content. While eligible purchases you make track towards your year-to-date Star Rank, your MyVIP Star Rank is re-calibrated each year based on your previous year's spend. As your MyVIP Star Rank grows, so will the % you get back each month. Plus, if you are an Xbox Live Gold member, your percentage doubles, and you can earn up to 10% back each month in Rewards Credits.

Please note: Purchase minimums refer to pre-tax totals.

For every £8 you spend during the month on eligible items in the Xbox Store and/or Microsoft Films & TV, you will earn a % back in Rewards Credits based on your current MyVIP Star Rank. Any outstanding funds will be rolled over into the next calendar month (i.e. if you spent £70 in July, you would earn xx% of £64, with the existing £6 rolling over into August's balance).

Your MyVIP Credits will be converted to your local currency and deposited into your Microsoft account by the 15th of each month. Please note that MyVIP Credits are calculated and deposited based on the currency of the region you listed when you first enrolled in the programme, and that any purchases must be made in that same currency to count towards MyVIP.

You can see your current rank and progress towards your next star on your MyVIP page. Keep in mind that to earn a % back with MyVIP, you need to unlock the first star by spending at least £200, and spend at least £8 in eligible items in the month. For more information, please see our Terms and Conditions.

Your MyVIP Star Rank is determined by your pre-tax spend amount made on eligible content in the Xbox Store. Your 2017 MyVIP Star Rank is determined by the total amount you spent in the previous year from 1 September 2015 to 31 December 2016, or starting from the time that you enrolled in Xbox Live Rewards. You can see your current Star Rank on the MyVIP page.
Moving forward though, we will re-calibrate your Star Rank annually based on your spending in the previous calendar year, from 1 January to 31 December. Here are the current spend thresholds for each level, which can also be viewed in our Terms and Conditions.

TierMinimum Spend Threshold (pre-tax spending)Xbox Live Rewards Free Member % of Rewards Credits EarnedXbox Live Rewards Gold Member % of Rewards Credits Earned
One star
£200
1%2%
Two stars
£400
2%4%
Three stars
£600
3%6%
Four stars
£900
4%8%
Five stars
£1,200
5%10%

In September 2015, a year after we first launched MyVIP, we re-evaluated the programme and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be re-calibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank, moving forward we will re-calibrate your Star Rank progress based on the calendar year. That means you currently have until 31 December 2017 to boost your starting 2018 MyVIP Star Rank, which will be based on your overall spend between 1 January to 31 December 2017.

In the future, we will consistently re-calibrate your MyVIP Star Rank based on your calendar year spend from 1 January to 31 December. We are also continually focusing on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP Exclusives events, as well as with the addition of the new MyVIP page and expanded MyVIP experience.

MyVIP Star Ranks are unlocked when you meet the spend threshold for each level. It may take the website three to five days to reflect any changes in your MyVIP Star Rank. Please see our Terms and Conditions for full eligibility details.

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify towards your MyVIP Star Rank and % back on purchases, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, films, TV programmes, TV seasons, themes and avatar items. In-game consumables, Xbox Live Gold memberships, subscriptions like EA Access and Xbox Game Pass, Groove Music Passes, Microsoft Films & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

Yes! While currently pre-orders are not part of the qualifying content for your MyVIP Star Rank, we will now be awarding MyVIP Gems for every £8 you spend in the Xbox Store or Microsoft Films & TV, and there’s no set spend threshold to meet to start earning. In addition, we have created 3 new MyChallenges with MyVIP Gems as a Reward for pre-ordering games, which can be viewed on the MyMissions page.

Just stay Gold through the entire month to earn the Gold rebate on eligible Xbox Store purchases.

If you are an Xbox Live Rewards member, all you need to do is purchase content in the Xbox Store to get started. Once you unlock the first Star by spending £200 in qualifying content, you will start earning a % back.

The total Rewards earned will be calculated at the end of each month. Typically you will receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the programme's current deposit terms. Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

It may take the website three to five days to reflect any changes in your Star Rank.

It may take up to 96 hours for your purchases to be counted towards your MyVIP Star Rank.

MyVIP Perks & MyVIP Gems:

MyVIP Perks are a new way we are rewarding our members for special milestones or occasions. These include but are not limited to your birthday or anniversary with Xbox Live Rewards, reaching a new MyAchievements tier, increasing your Gamerscore, or completing a new MyChallenge. Please note this is just the initial round of perks we will have available for our members, as we will be adding even more in the future.

Sometimes a MyVIP Perk will be a special offer just for you, and sometimes it will be a special Reward, like MyVIP Gems. But the most important thing about MyVIP Perks is you must claim them on the MyRewards page within 60 days or they will expire. We will send an email to let you know you have a perk waiting for you, plus put a special alert on the MyRewards page, so make sure to either check your email or the site often!

You can read more about MyVIP Perks in our Terms and Conditions.

MyVIP Gems are a new way to be rewarded for engaging in Xbox Live Rewards and your Xbox in addition to Rewards Credits. You can earn gems for completing a MyChallenge or offer, clicking on an email, spending in the Xbox Store, or as a Reward for a MyVIP Perk like improving your Gamerscore, celebrating a birthday or anniversary, or reaching a new MyAchievements tier. And this is just the start, as we will be adding even more ways to earn gems in the future.

Most importantly, you will use your MyVIP Gems to get prizes from the MyVIP Vault. You can trade them in as soon as you have enough for a prize, or save them for something big… the choice is up to you.

You can read more about MyVIP Gems in our Terms and Conditions.

Once you have unlocked a MyVIP Perk, we will send an email to the address we have on file for you. we will also put an alert on your MyRewards page, which is where you will go to claim your perks. And remember… you have only got 60 days from the time a perk is unlocked to claim it, so make sure to check your email and the MyRewards page often!

You can see your current and past MyVIP Perks on the MyRewards page. To see your current MyVIP Gem balance, you can either check the MyVIP page, or visit the MyVIP Vault.

It depends on how you earn them. If a MyVIP Gem is earned for completing a MyChallenge or as a Reward for a MyVIP Perk like your birthday, Xbox Live Rewards anniversary, Gamerscore increase or MyAchievements tier, you will be notified by email and will then have 60 days to claim them on the MyRewards page.

However, gems earned by clicking on an email, completing a monthly offer, or making purchases in the Xbox Store will be automatically added to your MyVIP Gem balance. Please note that gems earned by making purchases or by completing an offer on the site can take up to 96 hours to appear in your gem balance.

No, you do not need a MyVIP Star Rank to start earning MyVIP Gems for your purchases from the Xbox Store and/or Microsoft Films & TV. In addition, you will earn gems for every £8 you spend, with no minimum spend level requirement once the initial £8 is met. You can also earn MyVIP Gems for pre-ordering games, which are currently not included as qualifying content for your MyVIP Star Rank % back. You can read more about this in our Terms and Conditions.

MyVIP Vault:

The MyVIP Vault is a curated selection of prizes we have chosen just for our members, which can be ‘purchased’ with MyVIP Gems. we have grouped the prizes into different levels based on the amount of gems required to claim the prizes within them. Once you have earned enough MyVIP Gems to unlock a level, you will be able to trade in your gems for a prize in that category, or you can save them to use at a later date.

Keep in mind the vault is first-come, first-served, but we will be restocking it and adding new prizes on a regular basis.

Once you have earned enough MyVIP Gems to access a prize level, the level will unlock for you and will show a button where you can claim the prize. Then you will just need to verify that the contact information we have on file for you is correct to claim your prize. Depending on what type of prize you select, we will either send you a code with instructions on how to redeem it via email, deliver the prize directly to you, or you will be able to claim it directly on the site.

Don’t worry. we will be updating the vault with new items and restocking popular ones on a regular basis, so be sure to check back often!

MyAchievements:

There are six different MyAchievements tiers, which are all based on your Gamerscore. These tiers are important because they give you instant gamer cred and something to work towards, AND because reaching a new tier comes with a new badge and a Reward of MyVIP Gems. The tiers represent not only the gamer you are today, but the one you aspire to be in the future. Keep completing achievements, and who knows how far you will climb!

Here are the six MyAchievements tiers and the Gamerscore needed for each:

  • Overlord: 100,000+
  • Master: 50,000 – 99,999
  • Legend: 25,000 – 49,999
  • Champion: 10,000 – 24,999
  • Contender: 3,000 – 9,999
  • Recruit: 0 – 2,999

You can read more about MyAchievements and see your current tier on the MyVIP page.

No, you don't have to start from zero. Your current Gamerscore will be used to determine your tier. Your tier is calculated based on your Gamerscore by the first of the month in which you qualify.

Yes! As of 1 October 2017 you can earn MyVIP Gems for increasing your Gamerscore and for reaching a new MyAchievements tier. Once you reach a new tier or new Gamerscore milestone, we will send you an email letting you know you have unlocked a MyVIP Perk, and you will have 60 days to claim your Reward on the MyRewards page.

In addition, most of our monthly featured offers have an achievements component that can earn you Rewards Credits, and we also feature special promotions for specific games or categories that Reward for playing or completing achievements. For more information on all of our current offers, including those that allow you to earn just by playing, visit the MyMissions page.

VIP Exclusives:

VIP Exclusives are special offers and exclusive Rewards that are part of the Xbox Live Rewards programme. To be eligible, we recommend you become an Xbox Live Gold member and stay as active as possible on your Xbox and with Xbox Live Rewards. And now that we have expanded our MyVIP experience to encompass even more ways to be treated like a VIP, you will want to keep your eye on your email inbox and visit the site regularly.

VIP Badges are exclusive badges that can be earned by participating in a VIP Exclusives event or special offer or promotion. You can view your VIP Badges on the MyVIP page.

MyCommunity:

MyCommunity brings together the best of the Xbox Live Rewards community all in one page! It is the place to go to see what our members are playing, watching, sharing, and talking about. With special sections for top recommendations, game highlights and conversation starters, there is always something new to discover, so make sure to check back often!

The VIP Spotlight section features the best of the best… members who are making waves in the Xbox community with stellar Gamerscore increases, impressive hours of playtime, and record-setting achievements. To be considered, follow @XboxLiveRewards on Twitter and stay active on your Xbox!

To get featured as a Tweet of the Week, follow @XboxLiveRewards on Twitter and tweet us what’s on your mind using #XboxLiveRewards. Be creative to up your chances!

If you have got a solid following in the Twittersphere, you are a perfect fit to be an Xbox Live Rewards Featured Follower. Make sure to follow @XboxLiveRewards and shoot us a Tweet every now and then to let us know you are interested!

Think you have got the skills to beat us at our own games? Every few weeks we will post a game tip in the Top Our Tip section. Follow @XboxLiveRewards and tweet us your own in-game tricks using #TopOurTip, and you could get featured on the site!

More Questions

Please make a new post in our official Support Forum and we will get back to you within 3 business days. Our hours of operation are Monday to Friday, from 9 AM to 5 PM Pacific Standard time.

Forums

For general programme questions check out the Xbox Live Rewards forums page.

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