Xbox LIVE Rewards Privacy Statement
Last updated: 1 December 2010
Microsoft is committed to protecting your privacy. This privacy statement applies to data collected by Microsoft through the Xbox LIVE Rewards site (the “Site”), hosted for Microsoft by ePrize, Inc.; it does not apply to other online or offline Microsoft sites, products, or services.
Collection of Your Information
We will ask you when we need information that personally identifies you, or allows us to contact you. The personal information we collect may include first name, last name, gamer tag, Windows Live ID and demographic information.
We may collect information about your visits to the Site. For example, we may use Web site analytical tools to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find our Site, the pages you view within the Site, your browser add-ons, and your browser’s width and height. In addition, we collect certain standard information that your browser sends to every Web site you visit, such as your IP address, browser type and language, access times and referring Web site addresses.
In order to allow us to offer you a more consistent and personalized experience in your interactions with Microsoft, information collected through one Microsoft service may be combined with information obtained through other Microsoft services. We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general geographic area based on your IP address to customize certain services to your geographic area.
To sign in to the Site, you will be asked to enter an E-mail address and password, which we refer to as your Windows Live ID. After you create your Windows Live ID, you can use the same credentials to sign in to many different Microsoft sites and services, as well as those of select Microsoft partners who display the Windows Live ID logo. By signing in to one Microsoft site or service, you can be automatically signed in when you visit other Microsoft sites and services. To learn more about how your credential information is used when you sign into participating sites, please read the Microsoft Online Privacy Statement at http://privacy.microsoft.com/.
Use of Your Information
The information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized.
To support these uses, Microsoft may use your information to provide you with more effective customer service, to improve the Site and any related Microsoft products or services, to perform statistical analysis, and to make the Site easier to use by eliminating the need to repeatedly enter the same information, or by customizing the Site according to your particular preferences or interests.
We may use your information to provide you with important information about the product or service you are using, including critical updates and notifications. In addition, with your permission, we may send you information about other Microsoft products and services, and/or share your personal information with Microsoft partners so they can send you information about their own products and services.
Microsoft occasionally hires other companies to provide limited services on our behalf, such as Web site hosting, packaging, mailing, and delivering prizes, answering customer questions about products and services, and sending information about our products, special offers, and other new services. We will only provide these companies with the personal information they need to deliver the service. They are required to maintain the confidentiality of the information, and are prohibited from using that information for any other purpose.
We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or due legal process; (b) protect the rights or property of Microsoft or that of our customers, including the enforcement of our agreements and policies governing your use of the services; or (c) act in the good faith belief that such access or disclosure is necessary to protect the personal safety of Microsoft employees, customers or the public. We may also disclose personal information as part of a corporate transaction such as a merger or sale of assets.
Information that is collected on the Site may be stored and processed in the United States or any other country in which Microsoft or its affiliates, subsidiaries, or service providers maintain facilities. Microsoft abides by the safe harbour framework, as laid out by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Access to Your Personal Information
Customer information is collected by ePrize, Inc., a Microsoft vendor. It is stored at ePrize, Inc., and is also sent back to Microsoft. You can review and edit the personal information you provided at this Site by contacting us at privacy@eprize.com.
Security of Your Information
At Microsoft, we take the security of your personal information very seriously. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access, which are themselves physically located in controlled facilities. In addition, if we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Use of Cookies
We may use cookies on this Site to enable you to sign in to our services or to help personalize the Site. A cookie is a small text file that is placed on your hard disk by a Web server. Cookies contain information that can be read later by a Web server in the domain that issued the cookie to you. Cookies cannot be used to run programmes or deliver viruses to your computer. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a Web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the Web site, the information you previously provided can be retrieved, so you can use the features of the site that you customized more easily.
You can choose whether to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser settings to decline them if you prefer. If you're using Internet Explorer, search for “Cookies” in the Help menu to find detailed instructions. If you choose to decline cookies, you may not be able to use the interactive features on this or other Websites that depend on cookies.
Changes to this Privacy Statement
We may occasionally update this privacy statement. When we do, we will also revise the “last updated” date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the Home Page of our Website, or by sending you a notification directly. We encourage you to periodically review this privacy statement, to stay informed about how we're helping to protect the personal information we collect.
Contact Information
Microsoft welcome your comments about this privacy statement. If you have questions about this statement, or believe we haven't adhered to it, please contact us by E-mail at privacy@eprize.com or by post at: One ePrize Drive, Pleasant Ridge, MI 48069.
